Crowngreen Privacy Policy

Crowngreen collects personal information that users provide directly or that is generated through the use of its online services. This information is gathered for specific, lawful purposes and is protected through a combination of technical and organizational measures.

What Personal Data Is Collected

The following categories of personal information may be collected:

• Full legal name and date of birth;
• Contact details, including email address and phone number;
• Residential address and country of residence;
• Government-issued identification documents for identity verification;
• Financial information, including payment method details;
• Account activity, transaction records, and wagering history;
• Device information, browser type, and IP address.

Why This Data Is Collected

Personal information is collected to:

• Verify user identity in accordance with Canadian anti-money laundering (AML) and know-your-customer (KYC) regulations;
• Process deposits, withdrawals, and other financial transactions;
• Maintain and administer user accounts;
• Ensure platform security and prevent fraudulent activity;
• Comply with legal and regulatory obligations under Canadian law.

How Data Is Protected

Crowngreen applies the following protective measures to safeguard personal information:

• SSL (Secure Socket Layer) encryption across all data transmissions;
• Restricted access controls limiting data exposure to authorized personnel only;
• Regular security audits and vulnerability assessments;
• Secure data storage systems with access logging.

User Rights Under Canadian Law

In accordance with PIPEDA and applicable provincial privacy legislation, users have the right to:

• Request access to the personal information held about them;
• Request correction of inaccurate or incomplete data;
• Withdraw consent for non-essential data processing;
• Request the deletion of personal data, subject to legal retention obligations.

Personal data collected through the Crowngreen platform is used exclusively for defined, lawful purposes. No information is processed in a manner inconsistent with the purpose for which it was originally collected.

Purposes of Data Processing

Collected information is used for the following purposes:

• Account administration: Creating, maintaining, and managing user accounts on the platform;
• Transaction processing: Facilitating deposits, withdrawals, and account settlements;
• Service improvement: Analysing platform performance and user interaction data to enhance functionality;
• Marketing communications: Sending promotional offers and updates, only where users have provided explicit consent;
• Analytics: Monitoring usage patterns to optimise the online experience and platform design;
• Regulatory compliance: Meeting obligations under Canadian law, including AML, KYC, and responsible gambling requirements.

Lawful Basis for Processing

All data processing activities are conducted on one or more of the following lawful bases:

• Explicit user consent provided at registration or during platform use;
• Contractual necessity to fulfil obligations under the user agreement;
• Legal obligation to comply with applicable Canadian regulations;
• Legitimate interest in maintaining a secure, functional, and compliant platform.

Personal information is never sold to third parties for commercial gain. Data is shared only where required by law, contract, or with explicit user consent.

Users retain meaningful control over their personal information at all times. Crowngreen provides mechanisms to access, update, and request deletion of personal data held on file.

Accessing Personal Data

Users may submit a written request to the Crowngreen support team to receive a copy of the personal information currently held in their account. Requests are processed within a reasonable timeframe in accordance with Canadian privacy law.

Correcting Personal Data

If any personal information on file is found to be inaccurate or outdated, users may:

• Update certain details directly through the account settings section of the platform;
• Contact the support team in writing to request a formal correction for information that cannot be self-edited.

Requesting Deletion of Data

Users may request the deletion of their personal data by contacting the Crowngreen support team. Deletion requests are subject to applicable legal retention requirements. Certain records may be retained for a mandated period under Canadian financial and gambling regulations, even following account closure.

Consent to Security and Payment Processing

By registering and using the Crowngreen platform, users acknowledge and consent to:

• Identity verification and security checks conducted by Crowngreen or its authorized compliance partners;
• The processing of payment data by third-party payment service providers engaged to facilitate deposits and withdrawals on the platform.

Age Verification Limitations

Crowngreen applies identity verification procedures at the point of registration; however, the platform cannot independently confirm the age of every user without the submission of valid, government-issued identification documents. Users are required to provide accurate age information upon account creation.

Handling of Data Belonging to Minors

If a parent or legal guardian believes that a minor has registered on the platform and submitted personal information without authorization, they may contact Crowngreen’s support team with a formal request for data deletion. Upon verification of the circumstances, Crowngreen will:

• Suspend and close the account in question;
• Delete the personal information associated with the minor’s account;
• Take appropriate steps to prevent future registration by that individual.

Crowngreen encourages the use of parental control tools and filtering software to prevent unauthorized access to online gambling platforms by minors.

The Crowngreen platform is intended exclusively for users who are 18 years of age or older. Online gambling services are not directed at minors, and Crowngreen does not knowingly collect personal information from individuals under the legal age of participation.

To deliver its services effectively, Crowngreen may engage partners, service providers, and technology platforms located outside of Canada. As a result, personal data may be transferred to and processed in jurisdictions beyond Canadian borders.

Scope of International Transfers

Personal information may be processed in countries where:

• Crowngreen’s licensed technology or software providers operate;
• Third-party payment processors maintain their data infrastructure;
• Regulatory or compliance partners are established.

User Consent

By creating an account and using the Crowngreen platform, users explicitly consent to the transfer of their personal data to partner jurisdictions for the purposes outlined in this document.

Data Confidentiality Assurances

All third-party partners who receive or process personal data on behalf of Crowngreen are contractually required to:

• Maintain data confidentiality in accordance with applicable privacy standards;
• Process personal information only for the purposes specified in their agreements with Crowngreen;
• Apply appropriate technical and organizational security measures to protect transferred data.

This Privacy Policy constitutes a formal legal document governing the relationship between Crowngreen and its users with respect to the collection, use, and protection of personal information.

Scope and Effect

The terms set out in this disclaimer may alter or define the scope and legal effects of the rules described throughout this document. Users are advised to read this policy carefully before engaging with the platform.

Acceptance and Applicability

This disclaimer becomes effective and binding upon the user through any of the following acts of acceptance:

• Electronic or written signature on a registration or consent form;
• Active acceptance of the terms during the account registration process;
• Accession to the platform through continued use following notification of the policy.

By accepting this policy through any of the means described above, users acknowledge that they have read, understood, and agreed to the terms outlined herein. The current version of this policy supersedes all prior versions and takes immediate effect upon publication.

Cookies are small text files stored on a user’s device by a web browser upon visiting a website. The Crowngreen platform uses cookies to support core operational functions and to improve the overall online experience for users.

How Cookies Are Used

Cookies are deployed on the Crowngreen platform for the following purposes:

• Statistical analysis: Collecting aggregate data on platform usage to identify performance trends;
• Behavioural analysis: Monitoring navigation patterns to better understand how users interact with the website;
• Personalisation: Retaining user preferences and settings to provide a tailored experience on return visits;
• Platform improvement: Using collected data to identify areas for enhancement and to refine the functionality of online services.

Cookie Retention Period

Cookies placed by the Crowngreen platform are retained on the user’s device for a period of up to one (1) year from the date of placement, unless deleted by the user prior to expiry.

Managing Cookie Preferences

Users may manage or disable cookies through their browser settings at any time. Disabling certain cookies may affect the availability or functionality of specific features on the platform. Continued use of the website following acceptance of the cookie notice constitutes consent to the use of cookies as described in this section.

The use of the Crowngreen website and its associated services constitutes full and unconditional acceptance of this Privacy Policy. No separate signature or formal declaration is required beyond the act of accessing and using the platform.

Current Version Prevails

This document represents the current and authoritative version of the Crowngreen Privacy Policy. In the event of any conflict between this version and any previously published version, the current version shall prevail in all respects.

Policy Updates

Crowngreen reserves the right to update or amend this Privacy Policy at any time. Users are encouraged to review this document periodically to remain informed of any changes. Continued use of the platform following the publication of an updated version constitutes acceptance of the revised terms.

Crowngreen may share personal data with third parties under specific, defined circumstances. Such disclosures are limited to what is necessary and are governed by applicable Canadian privacy legislation.

Circumstances for Data Sharing

Personal information may be disclosed to third parties in the following situations:

• Legal compliance: When disclosure is required by law, court order, or regulatory authority in Canada or another applicable jurisdiction;
• Dispute resolution: When personal data is necessary to investigate, prevent, or resolve disputes, fraud, or security incidents;
• Contractual obligations: When data sharing is required under agreements with licensed service providers, payment processors, or platform operators supporting the delivery of Crowngreen’s services.

Notification of Third-Party Disclosures

Where third-party recipients of personal data are not identified within this document, Crowngreen will inform users of the purpose and scope of the disclosure prior to or at the time the data is shared, where legally permissible to do so.

Consent Through Data Submission

By submitting personal information to the Crowngreen platform, users provide informed consent to the potential disclosure of that information to third parties in the circumstances described above. Users who do not consent to such sharing are advised to refrain from using the platform.

The Crowngreen website may contain links to external websites operated by third parties. These links are provided for informational or operational purposes and do not constitute an endorsement of the content or practices of those websites.

Independent Privacy Policies

Each third-party website operates under its own privacy policy and data handling practices. Crowngreen has no control over, and accepts no responsibility for, the collection, use, or protection of personal information by external websites.

User Responsibility

Users are advised to exercise caution when navigating away from the Crowngreen platform to external websites. Before providing any personal information on a third-party site, users are encouraged to review the applicable privacy policy of that website to understand how their data will be collected and processed.

Crowngreen cannot be held liable for any privacy breaches, data misuse, or security incidents that occur on external websites accessed via links present on the platform.