Responsible Gaming

Every form of gambling carries an inherent risk of financial loss. No outcome is guaranteed, and no strategy eliminates that risk entirely. Responsible gaming starts with accepting this fact before placing any bet.

Crowngreen encourages all players to treat gambling as a leisure activity with a set budget, not as a source of income or a way to recover losses. Staying in control of your time and money is the foundation of a positive experience.

The following principles can help you maintain a healthy approach to gambling:

• Set a personal budget before you start playing and stick to it;
• Decide in advance how much time you will spend gambling each session;
• Never chase losses by increasing your bets to recover money spent;
• Avoid gambling when you are stressed, upset, or under the influence of alcohol;
• Keep gambling separate from financial obligations such as rent, bills, or savings;
• Take regular breaks and step away if you feel frustrated or fatigued;
• Use the responsible gaming tools available on your account to set deposit, loss, or session limits;
• Stay informed about the signs of problematic gambling behaviour.

Gambling addiction is a serious condition that can develop gradually and affect anyone, regardless of age or background. Early recognition is an important step toward getting the right help.

The following indicators may suggest a gambling problem is developing:

• Spending more money on gambling than originally planned;
• Feeling restless or irritable when attempting to reduce or stop gambling;
• Making repeated unsuccessful attempts to control betting habits;
• Lying to family members, friends, or employers about the extent of gambling activity;
• Relying on gambling as a primary way to cope with anxiety, depression, or stress;
• Continuing to gamble despite significant financial consequences;
• Borrowing money or selling possessions to fund gambling sessions;
• Neglecting work, family, or personal responsibilities due to gambling;
• Spending excessive time thinking about gambling, past wins, or planning future bets;
• Returning to gambling after losses in an attempt to break even.

If you recognize several of these signs in your own behaviour, it is advisable to seek support. Gambling addiction is a recognized condition, and effective help is available across Canada.

Addressing a gambling problem takes time, awareness, and consistent effort. There are practical steps you can take to regain control and protect your financial and emotional wellbeing.

The following recommendations can support your path toward healthier habits:

• Use the self-exclusion feature on your account to restrict access to gambling platforms for a defined period;
• Set strict deposit and loss limits through your account settings to prevent overspending;
• Contact Crowngreen support to request a temporary account suspension or a permanent closure;
• Reach out to a trained counsellor or therapist who specializes in gambling addiction;
• Attend support groups such as Gamblers Anonymous, which have active chapters across Canada;
• Share your concerns with a trusted person in your life, such as a family member or close friend;
• Remove saved payment methods and limit easy access to funds used for gambling;
• Install third-party blocking software on your devices to limit access to gambling sites;
• Replace gambling time with structured activities that provide a sense of engagement and reward;
• Seek a formal assessment from a healthcare professional if you believe the addiction has significantly affected your daily life.

A range of credible organizations across Canada offer free, confidential support for individuals affected by gambling addiction. These services are accessible to all players and provide guidance, crisis counselling, and treatment referrals.

• Gambling Help Ontario (gamblinghelpline.ca) provides 24/7 support by phone and online chat for Ontario residents;
• ConnexOntario (connexontario.ca) connects individuals in Ontario with addiction services, including gambling-related programs;
• British Columbia Problem Gambling Helpline (1-888-795-6111) offers free support to BC residents at any time;
• Alberta Health Services Addiction Helpline (1-866-332-2322) provides assistance to residents of Alberta seeking addiction support;
• Gamblers Anonymous Canada (gamblersanonymous.org) facilitates peer support meetings across Canadian provinces;
• Centre for Addiction and Mental Health (CAMH) (camh.ca) offers clinical resources and educational tools related to gambling disorder;
• Problem Gambling Institute of Ontario (problemgambling.ca) provides training resources and research on responsible gambling practices.

Players who are experiencing difficulties related to gambling are encouraged to contact the Crowngreen support team directly. The support team can assist with setting account limits, processing self-exclusion requests, and providing information on available resources.

The following contact options are available to players in Canada:

• Live Chat: accessible directly through the Crowngreen website for immediate assistance during operating hours;
• Email Support: players can submit a detailed request or concern to the support team via the official contact email address listed on the site;
• Help Centre: a dedicated section on the website provides guidance on account tools, responsible gaming settings, and self-exclusion procedures.